88casino Privacy Policy

1. Introduction

88casino ("we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy describes how 88casino collects, uses, stores, shares, and protects personal information in connection with the operation of the 88casino online gaming platform accessible at 88casino.asia.

This policy is intended to be transparent and easy to understand. We have written it in plain English where possible, while maintaining the legal precision required under Philippine law. If you have questions about anything in this policy, please contact us using the details in Section 15.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with 88casino.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 88casino is the personal information controller responsible for your personal data collected through the platform.

As the personal information controller, 88casino determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

Our designated Data Protection Officer (DPO) can be contacted at the email address provided in Section 15 of this policy.

3. Personal Data We Collect

88casino collects the following categories of personal data, depending on how you interact with the platform:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, in connection with responsible gaming assessments).

4. How We Collect Your Data

88casino collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the platform, including through cookies, web beacons, and server logs. See Section 8 for more detail on cookies.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from payment processors such as GCash, Maya, and banking partners.
• Regulatory sources: Information received from PAGCOR or other regulatory authorities in connection with compliance obligations.

5. How We Use Your Data

88casino uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your 88casino account, including verifying your identity and age (21+) as required by Philippine gaming regulations.
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the core features of the 88casino platform.
• Regulatory compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, know-your-customer (KYC) rules, and other applicable Philippine laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal or prohibited activities.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible gaming: To monitor gaming behavior, enforce deposit limits and self-exclusion requests, and identify players who may need support.
• Marketing and promotions: To send you relevant offers, bonuses, and promotional communications, where you have consented to receive them. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and security of the 88casino platform.
• Legal proceedings: To establish, exercise, or defend legal claims where necessary.

6. Legal Basis for Processing

88casino processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you — including account registration, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR requirements, AML obligations, and tax reporting duties.
• Legitimate interests: Processing carried out for 88casino's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

88casino does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, Maya/PayMaya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify player identities and screen against sanctions lists.
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulatory directive.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Customer support platforms: Third-party helpdesk and live chat providers used to deliver customer support services.
• Legal and professional advisers: Lawyers, auditors, and other professional advisers where necessary for legal compliance or dispute resolution.
• Law enforcement: Philippine law enforcement agencies or courts where disclosure is required by a valid legal order or to prevent imminent harm.

All third parties with whom 88casino shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose other than the specific service they provide to us.

8. Cookies & Tracking Technologies

88casino uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the platform, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 88casino platform. We do not use cookies to serve third-party advertising.

9. Data Retention

88casino retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

• Active account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with PAGCOR and Bangko Sentral ng Pilipinas (BSP) requirements.
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship.
• Support communications: Retained for up to three (3) years from the date of the interaction, unless a longer period is required for dispute resolution.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymized within 30 days.

When personal data is no longer required, it is securely deleted or anonymized in accordance with our data disposal procedures.

10. Data Security

88casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent security specialists.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures to detect, contain, and report data breaches in accordance with the requirements of the National Privacy Commission (NPC) of the Philippines.

While 88casino takes all reasonable steps to protect your data, no system is completely immune to security risks. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

11. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 88casino:

• Right to access: You may request a copy of the personal data 88casino holds about you, along with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data. You can update basic account information directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to applicable legal exceptions.
• Right to block: You may request that 88casino suspend processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to complain: If you believe your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
• Right to damages: You may be entitled to compensation if you have suffered damage as a result of a violation of the Data Privacy Act.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

12. Children's Privacy

In accordance with Philippine gaming regulations, 88casino enforces a strict minimum age requirement of 21 years. Age verification is conducted during the registration and KYC process. If 88casino discovers that personal data has been collected from a person under 21 years of age, that account will be immediately closed and all associated data will be deleted, subject to any legal retention obligations.

If you believe that a minor has registered on the 88casino platform, please contact us immediately at the address provided in Section 15.

13. Marketing Communications

With your consent, 88casino may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers. You can manage your marketing preferences at any time:

• Through the notification settings in your 88casino account dashboard.
• By clicking the unsubscribe link included in every marketing email.
• By contacting our support team and requesting removal from marketing lists.

Opting out of marketing communications will not affect transactional messages related to your account, such as deposit confirmations, withdrawal notifications, or security alerts. These are necessary for the operation of your account and cannot be disabled.

88casino does not engage in unsolicited bulk marketing. We will never share your contact details with third parties for their own marketing purposes.

14. Changes to This Privacy Policy

88casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how 88casino protects your personal data.

Your continued use of the 88casino platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated policy, you must cease using the platform and may request account closure.

15. Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 88casino Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information about your rights under the Data Privacy Act, visit the NPC's official resources.

For general platform support, visit our FAQ page or our About Us page. For responsible gaming support, visit our Responsible Gaming page.